WiMo - Help and instructions for using the website and online shop

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Click here if you are concerned about data security.

How to order

You have the following options for purchases at WiMo:



By phone and in our shop we are happy to consult you with your purchases. If some questions come up with Fax- or Online orders we will contact you. So please always state a valid EMail adress or phone number.

Incoming orders (Online Shop, Fax, EMail) are permanently checked, latest the next morning on a working day. At certain times you have to expect further delays, especially before vacations, trade shows, public holidays etc. An order confirmation is usually not sent.

Payment possibilities

As an individual you can pay with the following methods:



Bank account information for pre payments

Domestic (within Germany) account information:


        Raiffeisenbank Herxheim
        Konto-Nr. 20354
        BLZ 548 623 90
        
International account information


        Raiffeisenbank Herxheim
        BIC GENODE61HXH
        IBAN DE54 5486 2390 0000 0203 54
        
or:


        Deutsche Postbank AG
        Konto-Nr. 224 468-678
        BLZ 545 100 67
        
or:


        Deutsche Postbank AG
        BIC: PB NK DE FF 545
        IBAN: DE02 5451 0067 0224 4686 78
        

Delivery times

WiMo ecxells at having a large stock, also on larger (and more expensive) items. Should a delay occur due to availability we will contact you.
Usually goods on stock are shipped on the third working day latest, but mostly shipments leave our premises much faster. At certain times (before vacations, before trade shows, around public holidays) more delays can occur, we ask for your kind understanding.

Prices

You will find a price near any article number (Order No.), e.g.:

Order No.:
42991 N plug, gold plated 20,55 (19,95) EUR Shopping cart

The first number is the list price, the second amount (in brackets) is the discounted price which we grant for cash payments (also granted for cash or EC card payments in our shop).

All prices stated on the website are incl. VAT (for citizens of the EU).

Minimum order amount

Since a while we are flooded with small orders up to 10,00 Euro. Although we are happy to help with such orders, the cost has be become prohibitive. So we have to introduce a minimum order amount: Thank you for your kind understanding. &xnbsp;

Shipment cost

21. März 2007.
Know the shipping cost of an article in advance! With an extension of our webshop you now have the opportunity to calculate shipment cost for most articles, right to your home.

--->&xnbsp;&xnbsp;Calculate shipment cost&xnbsp;&xnbsp;<--

Usually we ship with Deutsche Post (German postal services, DHL), larger freight is shipped with various forwarders (GLS, UPS etc.). Cost is depending on destination (domestic, abroad), weight and size. Shipment cost include cost of packing.

As of April 2006 our webshop calculates the shipping cost automatically. Customers with destination Germany will see the precise shipping cost with the first item put into the shopping basket. Customers with destination outside Germany need to enter their full adress, this is required to calculate the shipment cost. In this case the shipment cost will be shown on the confirmation page, before you commit the online order.

The automatic calculation of shipment cost has certain limits, for example if your shipment consists of more than one packet. In this case no shipment cost are shown, we will inform you before we send the goods to you.

The table below gives you a rough estimate of expected shipment cost, without going through the webshop...

&xnbsp; Destination in Germany
Destination abroad
Small items sent in padded envelope
up to goods value of 50.00 Euro
3.60 Euro Minimum 6.00 Euro, depending on destination and weight
Parcel up to 120cm length, up to 10kg weight 8.00 Euro Minimum 11.00 Euro, depending on destination and weight
bulk surcharge for parcels between 120cm and 260cm length 6.50 Euro Cost vary depending on weight and destination
Large goods (Towers, Beams etc.) Heavy goods forwarder, cost is calculated individually Heavy goods forwarder, cost is calculated individually

--->&xnbsp;&xnbsp;Click here to calculate the freight charges&xnbsp;&xnbsp;<--

To calculate your shipment cost precisely please state your postal code and destination country when sending an inquiry to WiMo.




Cancellation and return

A cancellation is easily possible until the goods have left our premises (even if we don't like it...). Should the goods be already on their way to you we have to negotiate return of unused products, in Germany special legal regulations apply (Fernabsatzgesetz). Please see our terms and conditions legal fineprint.

Returns to WiMo

For all returns to WiMo, please note:
Please use appropiate postage for all returned goods. Items where we have to pay the the freight cost (postage) will be refused.
German postal services charges twice the normal price for non-franked deliveries. Returns and shipments to WiMo should therefore be franked in all cases. We are happy to reimburse you on your postage in case of eligibility.
Small items can be sent in a stuffed pouch, that's much cheaper and works usually very well, the German postal services are quite reliable.

In case of doubt please feel free to contact us before sending in any goods.

Warranty

Of course we follow the German legally required warranty terms, further terms may apply depending on manufacturer. Please see our terms and conditions legal fineprint.

Online Shop

To take advantage of our online shop you have to activate Javascript and accept cookies in your web browser. Without that it doesn't work, sorry.
At each article number (order no.) you will find a colored price information and a shopping cart symbol, e.g.:

Order No.:
42991 N-connector, gold plated 20,55 (19,95) EUR Shopping cart



&xnbsp;
Copyright WiMo GmbHHere you can feel safe!
For our webshop we use secure, encrypted transmission methods for your data. You can recognize a secure connection with the padlock in the web browser software:
Copyright WiMo GmbH
Internet Explorer
Copyright WiMo GmbH
Firefox
Copyright WiMo GmbH
Mozilla Firebird
Your data is transmitted in two steps:
- First from your PC to our webserver
- Second from our webserver to our order system in Herxheim.

Both steps use encrypted methods (SSL or PGP 2048 bit) and are safe against eavesdropping by others. WiMo does use your adress and payment information only for the intended transaction, and does not make this information accessible to others.

Companies which offer WiMo products outside Germany:

Please note some of these companies cannot offer the full product range of WiMo.
Belgium
Danmark
Finland

France
Italy
Netherlands
Austria
Spain
Sweden
Switzerland
Czech Republic